In the Know
It’s bound to happen. You’ll get a question about TRUCE and you’re not quite sure how to answer it. Don’t see what you’re looking for? Check out the TRUCE Support site at support.trucesoftware.com.
Choose a category. To the most obvious and not so obvious questions your employee may ask about TRUCE.
How does TRUCE work?
TRUCE is like an automatic safety switch for your mobile device. The platform is comprised of an app that is deployed to your device and a Management Console to configure your company’s mobile device usage policies and manage the platform. TRUCE uses contextual awareness – meaning it recognizes where and how a mobile device is being used – to intelligently and automatically enforce your company’s mobile device usage policies in hazardous or risky environments. This could include driving a vehicle, working on a manufacturing floor, or operating heavy equipment to name a few scenarios.
Will TRUCE drain my device’s battery?
We know battery life is important to every mobile device user. On average, TRUCE only uses 1%-2% of battery power per hour when active. Actual battery consumption may vary slightly depending on whether the device screen is on or off when in a managed session and if you are using Whitelisted Apps, such as Navigation.
To reduce battery consumption, TRUCE recommends keeping your device plugged in while driving or operating heavy equipment and your device screen turned off during a managed session. This is especially important for older phones.
When not in use, TRUCE enters into a low power state to further conserve battery life. In order for this to take place the Location Services setting must be enabled on the device and the permission granted to the TRUCE Mobile Application. Battery consumption in this state is significantly lower than the active managed state.
If I always have Bluetooth active, won’t that drain my battery?
It is a common myth that turning off Bluetooth will help to conserve your battery. In fact, Bluetooth uses no energy unless it is connected to another device. Dimming your screen will save more battery power over the course of a day.
Won’t Location Services drain my battery?
Enabling Location Services for the TRUCE App uses no additional battery power. In fact, Location Services is a shared global device service that is always running on your device. Like many other apps on your device, TRUCE is simply granted access. You may be surprised to know how many of the apps you use throughout the day – from making phone calls to booking a shared ride, to checking the location of the nearest restaurant – rely on this shared device location service to operate.
Can I kill the app, turn off Bluetooth or Location services to save battery?
If you kill the TRUCE app it will restart automatically. If you try to disable or uninstall the app, Bluetooth or location services your management team will be notified. Below are some suggestions for minimizing battery consumption related to Bluetooth and Location Services.
TRUCE requires Bluetooth to always be on so we can determine when you are in a work zone/company vehicle and need to be protected. Bluetooth should not cause a significant battery drain, if it is not connected to any devices. If you are outside of a work zone you can go to your Bluetooth setting and disconnect from any previously paired devices that you will not be using.
TRUCE requires location services to always be on so we can determine when you need to be protected. TRUCE uses location services very efficiently as to minimize battery drain. Other applications may not be as efficient. You may want to disable location services for specific apps in your device permissions.
Does TRUCE have a way to turn off totally to not use any battery?
No. TRUCE is automatic enforcement of your company’s mobile device policy. TRUCE would not be able to offer automatic protection if you could just turn it off anytime you wanted. You can always turn off your mobile device when driving and no power will be used.
Will TRUCE eat up my cellular data?
The average data consumption from the TRUCE Mobile App is between 40mb – 70mb per month for a typical daily user. Outside of managed time, the only noticeable data exchanges that may take place via cellular data would be used to load in-app dashboards that allow you to access certain data metrics and trends on-demand based on policy configuration.
Cellular data is a required setting that allows TRUCE to properly communicate with the TRUCE Management Portal. This keeps your mobile device up to date with any new policy settings and provides the ability to transfer session data to the Portal at the end of workday or vehicle trip.
What is a Beacon, and do I need to have one in my vehicle?
The TRUCE Beacon is a Bluetooth-enabled device that signifies to the TRUCE Mobile app that it has entered a managed zone, such as a vehicle. Once identified, the TRUCE app wakes up and looks for specific cues, such as the vehicle moving, to determine whether to switch to managed mode and enforce company policy.
The Beacon improves the experience you’ll have while using TRUCE by helping to reserve the battery and other resources on your mobile device. It will also ensure that your device only switches to managed mode when driving your company vehicle and not when you’re riding in an Uber or some other vehicle. And, if you are using an iOS device, the Beacon is also required to enable certain added features such as handsfree calling of whitelisted numbers and auto-response SMS messages to inbound callers.
How do I answer a handsfree call (if allowed)?
Make sure your handsfree device (usually a headset or the vehicle audio system itself) is connected to your phone before you start driving. Then simply press the answer button on that hands-free device.
How do I use my Navigation and Music app while driving?
If your company’s mobile device policy allows navigation and music apps. You must open the Navigation or Music app from inside the TRUCE app, then select your route and/or playlist prior to starting to drive. If you need to make any changes once driving, TRUCE suppresses keyboard access, but you may still be able to use voice commands. You may also pull over and stop in a safe location, to regain keyboard access.
Does TRUCE use GPS to track my whereabouts?
TRUCE does not use GPS to track your whereabouts. The TRUCE Mobile app only uses the device location services, such as GPS to determine if a TRUCE Beacon is present. If there is a beacon connection within a vehicle, GPS is also used to determine when the vehicle is moving, switching the device to protect mode and enforcing your company’s policies.
What personal information is the TRUCE application able to see or access on a mobile device?
TRUCE respects your privacy. It never collects or stores personal data such as credit card information, passwords or photos. Call details, texting information and emails are not accessed or read. And, information is never collected on what apps are being used or what the apps are being used for.
Can the TRUCE system access data from other applications on my mobile device?
No, TRUCE does not have access to your other applications, only the ability to enable or suppress access to them based on your company’s policy. All your sensitive information like passwords, phone numbers, SMS, and emails, are inaccessible by the TRUCE app.
Will TRUCE ever sell or share my information with a 3rd party?
No data is ever shared with or sold to a 3rd party by TRUCE Software. Keep in mind, no personal data is accessible by the application in the first place.
Will my employer be able to tap into my phone, even when I’m not at work?
TRUCE is designed to protect your privacy. The app does not tap, listen in, or record any personal usage of your mobile device. Ever.
How can I check on how much TRUCE is consuming battery power on my mobile device?
To keep track of which apps are creating a drain on your battery go to your device’s Settings, and then to Battery. You should see a list of apps ranked by the amount of battery consumption. TRUCE on average uses just 1-2% of battery power per hour when active, far less than you’ll see for your display, search, device usage or even texting.
My calls are dropping when I start driving. Is that normal?
If your company policy does not allow phone calls, then when you start to drive calls will disconnect. If your company allows hands-free calling, then calls will disconnect only if you are not connected properly to a hands-free device. If you are having any problems with hands-free calls dropping, then you should set your call audio routing preference on your device to make sure it connects to your hands-free device properly. See call audio routing information below.
Call Audio Routing
Most phones have options to determine how incoming and outbound audio are processed. These settings can affect the way your phone utilizes Bluetooth audio, and should be modified if you or your user consistently has issue with audio leaving the Bluetooth headset/speaker and instead coming from the live audio speaker on the phone itself.
(iOS 12 and later): Navigate to the iPhone’s Settings > General > Accessibility > Call Audio Routing; Select “Bluetooth Headset.”
(iOS 13 and later): Navigate to the iPhone’s Settings > Accessibility > Touch > Call Audio Routing; Select “Bluetooth Headset.”
Navigate to the phone’s Settings > Bluetooth > Select the gear icon to the right of the Bluetooth device > At the bottom of this screen you should see ‘Use for’ with two options, Call Audio and Media Audio > Select which types of audio you’d like to be handled by this device to improve communication between your phone and the Bluetooth device.
Why does TRUCE take a while to engage when I first start driving?
The default setting for TRUCE to start protection while driving is when the vehicle reaches 10MPH. This can be adjusted downward if needed. TRUCE leverages a GPS signal so the start of protection might be delayed if you have no signal like in a parking garage.
Why is my device staying blocked even after I stop?
TRUCE has a configurable option from 0-90 seconds for the protection policy to be released after the vehicle stops moving. The default setting is 30 seconds. You can check with your manager to see how it is configured for your company.
If I am using navigation and I get a phone call, when I hang up the navigation does not come back to the foreground. What do I do to get it back?
This is normal device behavior. If you let the other party hang up, then TRUCE will foreground the navigation app again. If you hang up, then you will have to select the navigation button in the TRUCE app to get it to come back to the foreground.
Why do I see a slight flash prior to TRUCE foregrounding. Is that normal?
On some configurations of TRUCE, if you attempt to switch away from TRUCE while it is active, you may briefly see a simulated call screen similar to the image to the right as TRUCE returns to the foreground. No actual call is being made.
What if I have an emergency?
TRUCE always allows emergency calls even when a policy is active.
How do I enable “Passenger Mode" if I am a passenger?
If allowed by your policy, open the application on your device and click on “Override” and then select “Passenger Mode”. You will be presented with instructions on how to use this mode from the passenger seat followed by instructions for the rear seats. Read these carefully, then click ‘Next’ on each screen. Then hold the camera up to face the steering wheel (or headrest as needed) and wait a few seconds. Once the image-based test has been passed, the blocking will release on the phone.
Note: TRUCE Passenger Mode uses facial recognition to verify that there is a face in the camera frame. We are not looking for a specific face and we are not storing any images of the face.
I turned off Bluetooth and now it keeps telling me I need to turn it back on. How do I fix that?
You should be able to click on the Settings option in the dialog box which will take you to the Bluetooth setting where you should be able to turn it back on. If you have any issues, please call TRUCE Technical Support for assistance.
On my iPhone, I normally close all open apps I am not using by going to the open apps screen and swiping up. What should I do about the TRUCE app?
Swiping up on the TRUCE app will show as an attempt to the kill the app on the TRUCE Management Console. The TRUCE app will simply restart automatically should you swipe up. It may take a little getting used to, but the app icon will typically appear all the way on the right of the open apps and you can ignore it. You should also keep in mind, TRUCE uses very little battery when you are not in a work zone. For more information, please refer to the FAQs on battery consumption.
Why am I receiving a message that TRUCE has been using my location information? Does this mean that TRUCE is tracking me?
For iOS 13 and later device users, periodically you will receive a notification that the TRUCE app has been using the device location in the background. You may have noticed this same message for other common apps on your device that use location services such as a ridesharing or weather app.
When this message and map appears, you must choose “Always Allow” for the TRUCE Mobile App to function properly. The TRUCE app uses location services in the background to detect location change. These location details are not saved or visible to anyone. Your location is not tracked and reported back to anyone. Rather, the location information from the OS allows the TRUCE app to wake up and quickly determine if you are in a work zone/company vehicle and need to be protected. The App will go back to sleep if it recognizes that the device is not in a work zone or company vehicle. The permission setting must be set to “Always” for the TRUCE app by either selecting the option when the message appears or be going to the device settings.
What should I do if I have an issue using TRUCE?
If you are unable to find the answer to your question in this FAQ resource, you can also search our Knowledge Base at https://support.trucesoftware.com/s. If you still have an issue, please note the date, time, what occurred and steps to recreate the issue if possible, then contact TRUCE Technical Support.
TRUCE Technical Support
Hours: Monday – Friday, 7am-6pm US Central
Email: [email protected]